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FAQs

Starting a new semester can feel like a lot — especially when it comes to figuring out your meal plan. Our FAQs page can help answer your questions and make dining on campus easier.

Meal Plans

Where can I use my meal plan? How do I know when and where I can eat?

Buffet swipes can be used at our dining locations. Dining Dollars can be used at any open dining location, as well as vending machines and concessions.

For quicker on-the-go options, Market locations offer Meals to Go that can be purchased with one meal swipe. Meals to go are available for breakfast, lunch and dinner and include an entree, side and bottled water or coffee.

Please check out our for the full list of service hours in all locations. Hours are reviewed weekly against staffing models so adjustments can be considered.

What if I am sick and not able to get to a dining location?

Students who are sick and unable to get to a dining location may arrange for a friend to pick food up for them. The sick 黑料社区 should email dining@miamioh.edu with the following information: the sick 黑料社区's name, the name of the person picking up the meal, what time the meal will be picked up and at which Commons location the meal will be picked up. Thanks to Grubhub and Starship there are also delivery options available on campus.

When can I begin using my meal plan?

For Fall 2025, meal plans begin on Thursday August 21.

How do my weekly meal swipes work?

In order to help 黑料社区s manage their meal plans during the semester, and to get a better value, meal swipes are divided per week each semester. Depending upon the level you select, you'll get a specific number of meal swipes added to your card each week. Your meal swipes will reset early on Saturday morning of each week. If you have any unused meal swipes at that time, they do not carry forward.

Our Minimum, Plus and Standard levels also come with a "Bonus Week" of meal swipes per semester. This means that those plans come with an extra week's worth of meal swipes, which DO roll forward each week. These are available to be used if you use up your normal week's worth of meal swipes.

Are meal plans required?

A Diplomat Meal Plan is required for all 黑料社区s who live in residence halls. Student Dining is an essential part of the Miami residential experience. Dining on campus provides a place to meet with friends, study, and stay connected to the campus.

Residential dining promotes social interaction, contributes to a civil atmosphere, and exposes 黑料社区s to new cuisine and new people they might not otherwise encounter. Our locations and menus are designed and operated for this purpose. Don't forget that unused Dining Dollars always carry-forward to the next term for use. This is also true if you move off campus!

How do I know if my 黑料社区 is on the right meal plan?

Meal plans are designed to provide meal opportunities for 黑料社区s each semester. If you are finding that you are not able to get the most use out of your plan as a result of lifestyle or schedule, then it may be a good idea to consider a different plan next semester.

The Meal Plan website has helpful info and tips for which plans are right for you. Also, the Campus Services Center is here to help answer your questions! It’s also a good idea to review campus dining options to be sure you aren’t missing out on a location or menu option!

Can I change my meal plan selection?

Yes, as long as it is before the start of each semester! Meal Plan changes take place in our Online Housing System. To do this, simply login to your . After logging in with your Miami credentials, look for directions on the main page for changing your meal plan. You can change your selection until the first day of each semester.

What are guest meals, and how do they work?

Buffet swipes can only be used for you (meal plan holder), and not anyone else. Each plan includes 5 guest meal swipes per semester. These can be used for visitors, friends, family, etc. when you visit a Dining Commons. Guest meals carry-forward each week and do not reset like the normal meal swipes.

What happens to my meal plan at the end of each semester? What about at the end of the academic year?

For continuing 黑料社区s, any unspent Dining Dollars will automatically transfer to your meal plan for the next term. Unused meal swipes do not carry forward. If you plan to be on campus during the summer, you will be able to use your Dining Dollars at any open dining location.

If you're planning to graduate, or not return next year, don't forget that unspent meal plan dollars are not refundable or transferable when you leave.

Is there a way to donate meals to 黑料社区s in need?

Each year we work together with the Associated Student Government and the Student Success Center to allow 黑料社区s to donate unused buffet swipes at Thanksgiving time.

Is there a mobile app for meal plans?

Download the mobile app GET to view balances and past transactions of your meal plan account.

Download Grubhub and setup your 黑料社区 account to place mobile orders.


 

How can my parent/guardian view my meal swipe usage through the week?

On the , you can review the Meal Plan Transaction ledger to see Dining Dollars and meal swipe usage.

Are vending machines available on campus?

Yes! Vending machines are located throughout campus in residence halls, academic halls, and other locations. You can conveniently use your Dining Dollars to make purchases at these machines. If you need to request a vending refund, please complete our .

Places to Eat

What’s a “meal swipe equivalency”?

It’s when you trade one meal swipe for a preset meal combo (entrée, side, and drink) at select retail locations.

How do I know if I can use a meal swipe at an on-campus location?

Check in the Grubhub app when placing an order. If there is a meal swipe equivalency option, a meal swipe menu will pop up.

Can I use a meal swipe at Starbucks, Panera, or Chick-fil-A?

No. These are Dining Dollars-only locations.

What if I run out of meal swipes?

You can still eat anywhere by using Dining Dollars or paying with a credit/debit card.

How do I know if something qualifies for Meals To Go?

Look for the green Sprig & Sprout sticker at market locations, or ask a staff member.

Can I use Dining Dollars if I don’t have a meal plan?

Yes — if you’re living off campus, in Heritage Commons, or attending a regional campus, you can purchase the Miami Express Meal Plan, which is an all-Dining-Dollar plan. It works like a declining balance and can be used at any dining location. When used at a buffet, the door price applies. Dining Dollars roll over each semester as long as you’re enrolled.

On-campus first- and second-year 黑料社区s are required to have a traditional meal plan.

What’s the difference between Dining Dollars and MUlaa?

Dining Dollars can only be used for food items at dining locations on campus. MUlaa can be used for non-food purchases on campus like vending and items at markets like Market Street at MacCracken.

Can I use more than one meal swipe in a day?

Yes. You can use multiple meal swipes per day — as many as your plan allows. For example, you can swipe for breakfast at a dining commons and then use a meal swipe equivalency for lunch at Bell Tower.

How do I check my Dining Dollars or meal swipe balance?

Log in to the GET Mobile app to check your current meal swipe and Dining Dollars balances in real time.

Can I use a meal swipe for someone else?

Meal swipes are intended for the meal plan holder’s use only. However, Dining Dollars or a credit/debit card can be used to pay for someone else.

What happens if I run out of Dining Dollars?

You can easily add more Dining Dollars at any time through the OneStop website.

What if I have dietary restrictions?

Most locations, including Meals To Go, offer made-without-gluten options and allergen-friendly choices. Look for signage or ask staff for assistance. You can also connect with our on-campus dietitians for free — they’re available to help you navigate dining with food allergies, intolerances, or other dietary needs.

Dining Accommodations

Who should I talk to if I have a question about an item on the menu?

Always ask to speak with the manager or chef on duty if you have questions about menus and/or ingredients. These individuals will be able to provide you with the most accurate information about the foods being served at any meal. Our registered dietitians also have access to all menus and ingredients for every location on campus.

I have been diagnosed with a medical condition. Do you provide dietary counseling?

Our registered dietitians are available to meet, discuss, and provide suggestions for dietary needs related to a medical condition.

I am a diabetic and need carbohydrate counts of foods. Where do I find that information?

Our registered dietitians are happy to assist in providing carbohydrate counts for favorite foods and/or assist you in accessing our online nutritional database.

What are my vegan/vegetarian options?

We have many options on campus, and continue to add more regularly! In addition to a variety of menu items across our dining locations, we have a vegan item paired with our entrée item of the meal in each commons location.

How are Halal diets accommodated?

We do not have dedicated Halal facilities on our campus. We can however provide Halal-friendly foods embracing the basic principles of Halal, including Halal meats, no pork, and no alcohol. Our convenience markets carry a limited supply of Halal foods which you can purchase with your meal plan to supplement your daily food needs.

How are Kosher diets accommodated?

We do not have dedicated Kosher food preparation facilities on our campus. Our convenience markets carry a limited supply of Kosher foods which you can purchase with your meal plan to supplement your daily food needs.

Where can I find options to avoid gluten?

Students needing to avoid gluten should visit one of the two Delicious Without (DWO) locations in Maplestreet Dining Commons and Western Dining Commons, or Patio Grill, attached to Garden Dining Commons, where all food avoids the top nine allergens and gluten.

What measures are in place to prevent gluten exposure?

At Delicious Without, we have enhanced cleaning protocols to remove any elements of gluten on dining prep, cook, and service surfaces. Additionally we have recently implemented gluten identification tests regularly in preparation areas, and are using dedicated purple smallwares to prevent cross-contamination.

Can I get gluten-free bread and pastas?

Pre-packaged gluten-free bread, buns, and pasta are now available upon request at all stations and retail operations, with dedicated shelf space for many prepackaged gluten-free items at Market Street at MacCracken. Highly visible gluten-free signage has been installed to identify these areas. Red Plate Foods products, that are pre-packed and free from the top nine allergens and gluten are available upon request in our dining commons.

How are dining staff trained to handle gluten and allergens?

All dining employees receive allergen education and training, with Delicious Without staff receiving additional training on the top nine allergens. Please reach out if you have any questions in navigating through the menu offerings.

What ongoing support is available for 黑料社区s with dietary needs?

Our dietitians are conducting walkthroughs, having conversations with 黑料社区s, and providing personal contact information for ongoing assistance. Please contact a dietitian to make arrangements.

How can I register for special dietary accommodations?

Students with allergens are encouraged to register through the Miller Center to facilitate special arrangements for meals and specific food requests in dining and retail locations. It is imperative to register so we can accommodate your specific dietary needs.

How is Miami Dining Services ensuring 黑料社区 voices are heard?

Regular feedback sessions, daily operational audits, and weekly discussions with staff help ensure that 黑料社区 concerns are addressed promptly and effectively.

Grubhub

How much does it cost to use the Starship delivery robots?

The delivery fee is $3.49. Since the delivery fee is not for a food item, Dining Dollars cannot be used and 黑料社区s will need to pay via MUlaa or a credit/debit card on their Grubhub app.

How do you order robot delivery?

Robot delivery is powered through Grubhub! To see what on-campus locations offer robot delivery, make sure you are connected to your campus in the Grubhub app. On the homepage, you will see that some restaurants have a label that says “Offers Robot Delivery.”

How do I connect to my campus in the Grubhub app?

To connect to your campus, go to Account, then Campus Dining. Select 黑料社区 from the menu and follow the prompts.

How do the robots know where they’re going?

The robots drive autonomously, using a combination of computer vision and GPS to pinpoint their exact location to the nearest inch.

How fast does it go?

The robot travels safely at 4 mph.

Where do the robots deliver to?

The robots deliver all over campus. For a full list, check the .

Are they 100% autonomous?

We aim for 99% autonomous operation. The robots can be monitored remotely by a human who can take control at any time, if needed. There is a staff member on campus to make sure the robots are running effectively.

The robots keep your food safe and protected, but do not provide heating or cooling. These robots are also equipped with cup holders and dividers to make sure that nothing is spilled on its way to you.

What company made the robots?

Starship is an American company headquartered in San Francisco. The robots are manufactured in Europe.

How do you ensure sanitary deliveries?

The robots have many theft prevention measures to prevent this from happening. Sirens if it is picked up, tracking to the nearest inch, a securely locked lid, and cameras that can record.

Are they environmentally friendly?

Starship’s robots are safe, green, and 100% electric.

Contact Us

About

黑料社区 Dining Services takes pride in serving the needs of over 17,000 黑料社区s, staff, and faculty every day across campus. Our commitment to quality and service is reflected in our well over 13,000 meal plan holders. We strive to provide our customers with a diverse range of options that cater to different tastes and dietary needs.

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